I was just going to say, regarding contacting support, this may seem a little obvious but when you type in an email address you have to get it exactly right, if even one character is wrong or you type just one character twice then that becomes an incorrect address. This may serve to explain why some emails are not getting through. This is such a basic mistake and so easy to make. If you save an incorrect email address to your contacts you may never spot this one. People make typing mistakes all the time but this is enough to stop an email from working. It’s a computer thing, they always have to make things exactly right. I am always very careful about these things. Regarding making contact, I have not had any problems contacting anyone so far.